Wrapit’s Terms and Conditions

Setting up a list - By setting up a list, the registrants are accepting the terms and conditions laid down herein. Wrapit undertakes to provide the service as defined in its documentation and web pages.

Consultation - There is no charge for a consultation or other meeting with a Wrapit Personal Consultant at a Wrapit showroom. However, in the event that a booking is made for a consultation or other meeting and this is cancelled for any reason less than 24 hours before the scheduled time, a charge of £30.00 will be made.

Gift purchase - Purchases of gifts will only be accepted with payment. Wrapit accepts cheques and all major credit and debit cards, which will be debited at the time the order is placed.

Prices - The price charged by Wrapit for any item is the manufacturer's recommended selling price, where available. Otherwise, it is the company’s best estimate of the average price charged by comparable high street department stores. The price of an item may change after it has been bought but before the relevant list has been ordered, in which case the item will remain on the list as a purchased item at the new price unless the item is exchanged for a credit in which case the credit provided will be the price paid by the purchaser.

Price Promise - Those items which feature both on the Wrapit and the John Lewis websites will be priced by Wrapit at or below the full retail price for the item as displayed on the John Lewis site. This does not apply to any special promotions, out of stock items or temporary discounts which may be featured on the John Lewis website. In the event that any such item is found by a couple to be more expensive on the Wrapit website than on the John Lewis website a credit voucher will be provided by Wrapit to the couple for the full value of the price discrepancy multiplied by the number of such items ordered by the couple.

Alterations to wedding lists - The individual or couple who created the list will select a password which provides them with access to alter the list of unpurchased items at any time. However, once an item has been purchased, it cannot be amended except during the “list closing” process (see below). Wrapit will not divulge log-in details to anyone who is not an employee of the company but can accept no liability for the effects of any change made to a list as a result of unauthorised access to a list.

List closing - Once all the purchases on a wedding list have been made, or at any other time, either member of a couple may instigate the closing process. At this point they may cancel any particular purchase and apply the value of that purchase to their wedding list account. They may then use this credit to purchase any other item from the Wrapit range. The list balance is adjusted throughout this process using current retail prices.

Final order - Once the list is closed and any amendments made, the couple then confirm their final order. A 10% discount will be applied at this point to any charge for additional items purchased by the couple beyond the value of the gifts purchased by their guests and others. Only when the final order is confirmed and any payment due is made will Wrapit order the items specified on the final order from their suppliers.

Alterations to orders - Once a couple has confirmed their order any changes to the order will be subject to a £10.00 administration fee per item changed.

Small list administration charge - If the total ordered value of your list is less than £500, a £25 service charge will be payable.

Delivery charge - There is no delivery charge for up to two deliveries to any address in the UK (excluding the Channel Islands). Deliveries are made on weekdays between 9.00am and 5.00pm. It may be possible to arrange weekend or evening deliveries, subject to a supplementary charge.

Delivery - Wedding lists usually take eight weeks to assemble but this process may take up to 12 weeks. As they are received, the goods are collated, checked, packed and delivered to the address specified by the list originator, in one or two consignments, at a time and date convenient to both the recipient and Wrapit. Gifts will not be individually gift-wrapped but will be delivered in presentation boxes. The delivery must be received and signed for. Aborted deliveries will be charged at £30.00 plus 25p a mile. While Wrapit will make every effort to deliver completed wedding lists at the time agreed, the company cannot be held responsible for inconvenience caused by unavoidable delays or the failure by suppliers or delivery companies to deliver on time.

Breakages - In the event that an item is received from a supplier by Wrapit damaged in any way, the company will arrange for the supplier to provide a replacement. If this has not arrived when the list is ready for despatch, it will be sent on separately.

Collections from Wrapit warehouse - It is possible to collect deliveries personally from the Wrapit warehouse on weekdays during office hours, by prior arrangement.

Discontinued items - In the event that Wrapit receives notice that an item is no longer supplied by the relevant supplier
1. if the item has not been purchased, it will be removed from those lists on which it features.
2. if the item has been purchased but the couple have not yet ordered their gifts, the item will be removed and an equivalent credit made available to be used to purchase an alternative gift during the list closing process.
3. if the item is part of a list which has been ordered Wrapit reserves the right to supply an alternative gift of equivalent or greater value or to provide a credit voucher to facilitate the purchase by the couple of an alternative gift from Wrapit’s stock.

Returns - Items purchased may be returned in exchange for other Wrapit products or vouchers, on condition the recipient notifies Wrapit, in writing, within 7 days of receiving the goods, of their intention to return them and specifying the exact reason for the return. If the reason for the return is damage or incorrect supply, Wrapit will arrange collection and replacement of the item. In any other event, the recipient is responsible for arranging and paying for delivery back to Wrapit and the goods returned must be in perfect condition and in their original packing on arrival at the specified Wrapit premises. All items must be returned within 28 days of the customer notifying Wrapit they wish to return the goods. If the item arrives in satisfactory condition, the company will replace the item with another from the Wrapit range, subject to a £10.00 administration fee per item. If not, Wrapit will charge for the item in question.

Refunds - Wrapit will not make refunds to couples in respect of goods returned under any circumstances. If an item is proved on delivery to be of unmerchantable quality the individual who originally bought the item may request a refund from the company. This request must be in writing and must indicate the reason for the dissatisfaction with the item and that there exists no suitable alternative gift in the Wrapit product range. Once the Company is satisfied that the quality issue is genuine and that it is not possible to replace the item with one of adequate quality, a refund will be made to the purchaser.

Honeymoon vouchers - Wrapit honeymoon vouchers may only be redeemed against holidays booked through International Travel Connections Ltd (ITC). In providing the honeymoon voucher service Wrapit is acting as an agent of ITC. Guests will be able to purchase honeymoon vouchers up to the Credit Date which is six weeks before the departure date recorded by the couple on the Wrapit database (the Departure Date). Vouchers purchased will be converted into a credit with ITC on the Credit Date. Gifts and Wrapit vouchers bought by guests may not be exchanged for honeymoon vouchers and honeymoon vouchers bought by guests may not be converted into any other form of credit with Wrapit. Once Wrapit honeymoon vouchers are converted into an ITC credit the payment will be subject to the Terms and Conditions laid out in the ITC Classics brochure and Wrapit will not be able to provide refunds to voucher purchasers.

Quality of goods - When supplying goods to its clients, Wrapit is acting as an aggregator and delivery service provider. The company makes no warranty of quality beyond that made by the manufacturer or supplier of the product. Any quality issues with goods received through Wrapit must be addressed directly to the supplier in question. Wrapit will facilitate this communication.

Overseas deliveries - For deliveries overseas, Wrapit will, if requested, provide a quote to freight to international destinations. However couples have the option to make their own arrangements should they prefer. The freight cost must be paid before shipment takes place. Wrapit will also provide insurance for the goods if requested, on payment of a premium of 10% of the retail value of the goods shipped. Unless the goods are insured with Wrapit, the company can take no responsibility for the integrity of the gifts on arrival at their destination.

Storage - Gift List Users will be notified when all the items Ordered against that list are ready for despatch. If some items Ordered on a List have particularly long lead times and at least 60% of the List (by value) is ready for despatch, Wrapit may require the List User to take a part delivery immediately. Once the List User has been advised in writing that Wrapit wish to make a delivery under this provision, a storage charge of £10 per box (approx 0.5 cu.m.). per month will apply 14 days after the notification.

Deliveries outside the EC - VAT reclaim - Wrapit will assist couples who request their gifts to be delivered outside the EC to avoid paying VAT on these gifts, provided these items are delivered abroad by the Company’s shipping agents. The procedure is as follows
· the gift purchasers pay VAT in the normal way.
· the couple advise Wrapit during the list closing process that the goods are to be delivered and that they wish to claim VAT back on the relevant purchases.
· Wrapit then calculate the VAT on these items and provide this as a credit which the couple may use to purchase additional items prior to making a final order or apply to offset the cost of the international shipment.

Cancelled weddings - In the event that a wedding is cancelled after gifts have been bought Wrapit will refund the money to guests if authorised to do so by both members of the couple. This will be subject to an administration charge amounting to 10% of the money to be refunded which will be charged to the couple. No refunds to guests will be performed until payment is made.

Your information is confidential - Wrapit provides a secure environment for the purchase of housewares and gifts. Information gathered by the company in the course of its activities is used exclusively in the management of wedding lists and the processing of orders placed with the company. Wrapit does not sell, rent or otherwise trade any of its customers personal information.

Acceptance - By setting up a wedding list with Wrapit, couples are confirming that they have read these Terms and Conditions and agree to abide by them. Wrapit reserves the right to decline to manage any list at any time. If this occurs after goods have been bought from a list, Wrapit will deliver the goods bought and close the relevant list.

Definitions -

The Wrapit service - The service provided by Wrapit plc (Wrapit or the Company) offers
· the facility to create and manage a wedding list online.
· guest purchase facilities.
· a fulfilment service to source, assemble and deliver items purchased from a wedding list.
Wrapit couple - Two people who expect to be the beneficiaries of gifts bought by others from a list of possible gifts which they have created using the Wrapit website and other facilities.
Wrapit department store - The list of products featured on the Wrapit website and available for application by a Wrapit couple to their wedding list.
Wedding list - A list of items featured in the Wrapit virtual department store which has been extracted onto a list created by a couple.
Service period - The period from initial registration by a Wrapit couple until all items ordered by a couple have been delivered in acceptable condition.
Consultant - A dedicated personal adviser provided by Wrapit free of charge whose job is to provide advice and assistance to Wrapit couples throughout the service period.